Shipping and Delivery Policy
At VEVANE Store, we are committed to providing our valued customers with a smooth and comfortable shopping experience. We ensure that all our products are shipped with the highest standards of accuracy and safety. This policy explains how we manage shipping and delivery to guarantee your full satisfaction.
Shipping and Delivery Methods
We offer shipping through trusted courier companies to ensure flexible and reliable delivery options that suit all customer needs.
Shipping fees are displayed at checkout and vary depending on the shipment size and delivery area. The total cost of shipping will appear to the customer before completing the order and payment.
In some cases, free shipping may be offered as part of special promotions or for orders exceeding a certain amount, which will be clearly stated before confirming the order and payment.
Please note that weekends, public holidays, and official vacations are not counted as working days in delivery time.
Delays:
In case of any unexpected shipping delay, you will be notified as soon as possible. We always work to ensure your order reaches you promptly.
Customers are required to ensure that the shipping address is entered correctly and completely. Any delay or delivery issues resulting from an incorrect or incomplete address will be the customer’s responsibility.
Once your order is ready for shipment, you will receive a tracking number via email, SMS, or app notifications. You can follow up on your shipment status directly with the courier company or through their official website.
The delivery company will contact you using the phone number you provided, and you must respond and coordinate with them to receive your order.
If you wish to modify your shipping address, contact number, or delivery method after confirming your order, you must contact us before the shipping label (waybill) is created.
Once the shipping label has been issued, no changes can be made to the recipient information for any reason.
If you are unable to receive your shipment on time, or if delivery fails due to absence, incorrect address, or lack of response to the courier, the order will be returned to us. In such cases, you will be required to pay an additional fee to reship your order.
If your shipment is lost or arrives damaged, you must contact us within 48 hours of receiving the order.
We will offer a suitable and satisfactory solution — either replacing the item, reshipping a new one, or refunding the amount — depending on your preferred option.
