Exchange Policy

Exchange Policy

1. Without prejudice to the provisions of the statutory or contractual warranty, the consumer has the right to exchange a product purchased from the store within seven (7) days from the date of receiving the product.
2. After this period, the product may no longer be exchanged.
3. To qualify for an exchange, the product must be in good condition and unused.
4. The store reserves the right to inspect the product before approving the exchange to ensure its condition.
5. The customer is responsible for shipping costs when requesting an exchange.
6. For international exchanges, the customer bears the full shipping cost and is responsible for delivering the product to the shipping company.
7. In the event of a defect or incorrect item, the customer will be compensated accordingly.

Exchange ExceptionsThe customer may not exchange a product in the following cases:

1. If the product was custom-made or produced according to the customer’s specifications — unless the product is defective or does not match the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, or book.
4. If the product has a defect resulting from misuse or mishandling by the customer.
5. If the contract involves the provision of accommodation, transport, or catering services.
6. If the contract involves the purchase of downloadable software or digital products.

Return Policy

1. Without prejudice to the provisions of the statutory or contractual warranty, the consumer has the right to cancel the purchase and return the product within seven (7) days from the date of receiving it.
2. After this period, the product is not eligible for return.
3. To qualify for a return, the product must be in good condition and unused.
4. The store reserves the right to inspect the product before processing the return to ensure its condition.
5. The customer is responsible for return shipping costs.
6. For international returns, the customer bears the full cost of shipping and must deliver the product to the shipping company.
7. In the event of a defect or incorrect product, the customer will be compensated.

Return Exceptions

The customer may not return a product in the following cases:

1. If the product was custom-made or produced according to the customer’s specifications — unless defective or inconsistent with those specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, or book.
4. If the product has been damaged due to misuse or mishandling.
5. If the contract involves accommodation, transportation, or catering services.
6. If the contract involves purchasing downloadable or digital products online.